Frequently Asked Questions

Our box styles come paired with a matching greeting card. Your personal message will be printed on quality stationary, secured in a linen envelope, hand-stamped and sealed with wax. Pure elegance!

We handle them tenderly and package them to protect against shock, heat, cold and humidity. We balance the need to protect our roses with the desire for minimal impact to the environment, and we’ve designed our packaging accordingly. You can help by recycling all paper-based material.

The text on the inside of our fresh boxes says, “As the French would say, “La vie est une fleur dont l’amour est le miel.”. The direct translation is that “Life is a flower for which love Is the honey”. 

Here at Ferush ltd, we aim to make every moment as sweet as it can be, such as the simple pleasures of life. From the moment you open the box, we want it to feel like one of those movie scenes where the main character opens the box and a bright light beams on them and you hear that “aahhhhh” sound, yeah that’s the feeling. We truly hope these flowers bring you the most joy and put a smile on that beautiful face!

Your fresh roses will arrive in pristine condition and make an extraordinary impression. If you are not satisfied with your roses for any reason, please contact us within 24hrs of their arrival at support@ferushltd.com.  Please include the order number in the subject line as well as a picture of your arrangement.

We do not accept returns for fresh flowers and all sales are final. In the event your package was damaged or never arrived, contact us within 24hrs and we will make it right. Please include the order number in the subject line as well as a picture of your arrangement.

We currently deliver to the Greater Edmonton Area & Calgary. Please sign up to our newsletter to be notified once we launch our Nationwide delivery service.

Orders will be delivered Monday through Saturday.

Your roses should last at least 5 days, but can last much longer with proper care. Please follow our guideline below for maximum enjoyment.

1. Lift your roses from the packaging. 
2. Cut a quarter inch off the stems diagonally. An angled cut increases the surface area and keeps the stem from sitting flat at the bottom of the vase.
3. Roses should be placed in a clean vase with lukewarm water and flower food. Remove any leaves that fall under the waterline, these leaves can rot and cause the roses to wilt. 
4. Trim the stems every few days to expose fresh tissue and place them back into the vase with fresh water and more flower food. Replenish water when needed and never let the water get cloudy. 
5. Avoid heat or direct sunlight.

HOW DO I CONTACT FERUSH?We are a small business but we aim to answer your email within 24hrs. Our office hours are Monday through Friday from 8AM to 5PM MST. You can send us an email at support@ferushltd.com. For business opportunities or press, please email us at hello@ferushltd.com

All orders must be placed via our website using the Shop button. Simply add the products you would like to purchase to your cart and check-out!